A TestGrid device may show as disconnected when the device session is interrupted or when the device is temporarily unable to communicate with the platform.
This can happen due to one or more of the following reasons:
The device lost network connectivity.
The device session was interrupted.
ADB is unstable for Android devices.
WDA is unstable for iOS devices.
The device is rebooting or recovering from a previous session.
The device is temporarily unavailable due to maintenance or backend checks.
There is a wider environment or server-side issue affecting multiple devices.
To resolve this, refresh the device list and try reconnecting after a few minutes (if the issue persists reach out to Testgrid support team).
If multiple devices are showing as disconnected, it may indicate a wider environment or server-side issue.
In that case, directly reach out with TestGrid Support for further investigation.
Please share the following details while reaching out to support
Device name
Device OS and version
Timestamp when the issue occurred
Add screenshots for:
Device showing as disconnected
Device list after refresh
Error message shown while reconnecting, if any
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