TG Connect is connected, but my local URL is still not opening. What should I check?

If TG Connect shows as connected but your local URL is not opening on the TestGrid device or browser, check the following:

1. Confirm that your local application is running

   • Make sure the application/server is active on your machine.

   • Example: localhost:3000, 127.0.0.1:8080, or your custom local URL should be reachable locally.

2. Verify the URL on your local browser

   • Open the same URL directly in your local system browser.

   • If it does not open locally, TG Connect will not be able to access it either.

3. Ensure TG Connect is still running

   • Check the terminal where TG Connect was started.

   • Make sure there are no errors, disconnections, or stopped processes.

4. Check the proxy port configuration

   • Confirm that the correct proxy port is entered on the TestGrid device or browser.

   • If the wrong port is used, the device/browser will not route traffic through TG Connect.

5. Check firewall, VPN, or proxy restrictions

   • Your company firewall, VPN, or internal proxy may block the connection.

   • Try disabling VPN temporarily, if allowed by your organization, or check internally whether the required connection/IPs can be bypassed.

6. For mobile devices, check TG connect option is enabled

   • Make sure the mobile device is routing traffic through TG Connect correctly.
     
     

If the issue still persists, share the following details with TestGrid Support:

• Local URL format being accessed

• TG Connect terminal logs

• Proxy port configured

• Device/browser used

• Screen recording of the behavior

Screenshot needed:
Add screenshots for:

• TG Connect terminal showing connected status

• Proxy/port configuration on the TestGrid device or browser

• Error shown when opening the local URL