- First, confirm that the app was installed successfully and appears on the device.
- Then manually launch the app from the device screen. If the app crashes or closes immediately, the issue is usually related to the app build, device OS compatibility, missing permissions, environment dependency, or certificate/signing issue.
- Try installing the same build on another compatible device. If it fails on multiple devices, the build likely needs to be checked by your app team. If it fails only on one device, share the affected device name and OS version with support.
- For faster investigation, provide the app build, device details, launch steps, and a short screen recording of the crash.
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